Updated review:
The initial unit I received had some flaws, some of which led me to believe it might've been a recycled return unit. Still not sure on that count. Most importantly, the side drain slowly leaked ice melt, which can be a long-term performance issue and can be a problem with dampness for other items where the cooler is stored/transported. Oh, I bought one of the baskets and it didn't fit neatly into the cooler - had to force it down into place. Overall, probably the unit was part of that small percentage of manufacturing error.
Ultimately, the cooler was replaced and the process was made very easy. The new unit arrived looking brand new, does not leak, and the basket drops right in. It will probably be next summer before I can give it a true test of ice retention, but I did fill it partially with water and left it in the garage for a week. No leaking whatsoever, so I have confidence.
I find it a nice looking cooler and the sheer volume could be a game-changer. I'll be honest, though: I tired of waiting for the 65 to become available and broke down to buy the 85 model. It's extremely bulky and heavy and I would probably have been better off to wait for the 65. But on the other hand, the additional ice capacity will probably someday make me glad of my choice.
I consider Canyon's customer service approach to be excellent and, well, a rare exception in today's marketplace. Thank you for making things right and I look forward to putting this thing through its paces in 2026…