Canyon offers free UPS shipping on qualified orders over $50. Valid in the contiguous United States only, excludes Alaska and Hawaii. Free shipping excludes oversized items including Navigator and 222, for which a $50 shipping fee applies. Shipping for orders under $50 incurs a $4.99 flat rate.
We make every effort to get your orders processed and shipped as quickly as possible. Orders placed by 2:00 PM MST typically ship the same business day. This excludes weekends and holidays. All "Delivery by" dates are estimates and not guaranteed. All services are provided by UPS. Shipping services and rates are subject to change without prior notice.
To ensure your order arrives by Christmas, Canyon recommends placing your order no later than Monday, December 13, 2021 by 2:00PM MST. Orders placed after this deadline are not likely to be delivered in time for the Holiday. If your delivery address is within Arizona, you are likely to receive your order by the holiday as long as it is placed by Wednesday, December 15th.
Please refer to the following UPS Shipping map to determine the approximate transit time for your delivery. Please note, due to the increase in online holiday shopping and demand for shipping this season, you may need to add extra time to the anticipated transit. Please know, if you have a tracking number your order is moving through the FedEx system even if updates are not appearing.
Canyon and UPS will not be shipping or delivering on the following dates in 2021. Please note shipping estimates will begin the following business day.
Canyon uses UPS Ground service on all shipments within the contiguous United States unless otherwise noted. Please allow 1–3 business days for processing and an additional 1–5 business days for your order to arrive based on your location and products ordered. Look for a shipment tracking number via email when your order has been processed.
We want to be sure you’re as happy with your Canyon products as we are. If you’re not 100% satisfied with your purchase, you can return it for a full refund within 30 days. For products purchased from an authorized dealer, their return policy applies — please contact them directly for more information.
You can return your item(s) purchased from CanyonCoolers.com for up to 30 days after the purchase date for a full refund. Refunds will be returned only to the original form of payment. Canyon does not offer store credit or gift cards. Canyon does not accept returns on items purchased outside of CanyonCoolers.com. For exchanges, please return your item(s) for a full refund and replace an order for the correct item. Exchanges for items purchased outside of CanyonCoolers.com will not be accepted. All merchandise must be unused/unworn and returned in the original packaging. For all returns, you will be responsible for return shipping. All original and return shipping costs are non-refundable unless the merchandise was shipped incorrectly. You may use a shipper of your choice to return your items. We recommend retaining the tracking number of your return for your records.
Please contact firstname.lastname@example.org for return authorization prior to shipping your item back to Canyon.